Frequently Asked Questions About Our Cleaning Services
QWhat if I need to reschedule my clean?A
We understand that issues come up and you may need to reschedule your service. If that happens, we kindly ask you to give us advance notice.
If for any reason a scheduled service is cancelled within 24 hours; the client is liable for paying a full cleaning fee if we are unable to book another client for your spot.
QHow do I get you access into my home?A
The client is responsible for ensuring the crew has access to their home. This includes access into a gated community by ensuring security at the gate that the crew is approved and able to get in, and/or provide a gate code to the crew. A key or garage code will need to be provided to the crew if a client is not home when the crew is scheduled to come. If for any reason the crew can not access the home, or gets turned away at the door at the time of a scheduled service; the client will be charged in full for scheduled services.
QWhat can I do if I have an issue with my clean?A
If a client is unsatisfied with an area we cleaned, we ask you to please contact us within 24 hours of the service. We will then schedule to come back and re-clean the area in question, free of charge of course.
QDo I need to provide cleaning supplies?A
No, our team comes stocked and prepared with their own cleaning supplies.
QAre you pet friendly?A
Yes, our team has experience working with pets. We do ask to please put your pet in an area that is out of the way when we come to clean, if possible. If your pet(s) are unfriendly or if there is a concern your pet may escape when a door is opened please keep them in a crate.
QAre you licensed and insured?A
Yes. We are licensed, bonded, and insured. We pride ourselves on being a company you can trust. Our staff is fully trained, fully trusted, and background checked.